News and Events

What to expect when you talk to a crisis response worker

When police are called to a family violence incident they are legally obliged to refer the victim to a family violence service. In the western region that service is Women’s Health West. We have three crisis response workers who receive an average of 550 referrals per month. One of those workers is Angela and this is her day:

On a typical day, we assess the L17s based on the code assigned by the police. Codes range from one to twenty. One denotes a serious assault and twenty means no threats, no assaults; a family conflict. The crisis response team handle all the criminal offences; serious assaults, breaches, threats, anything resulting in a charge. We refer cases involving verbal, emotional or financial abuse to our intake team.

How many police referrals do you receive each day?

It differs, we get about 60 on Monday mornings because of all the weekend referrals so we arrive quite early… but by Friday we might get about a dozen. We ring each woman and offer supports.


Housing shortage for single women: a refuge worker’s insight

By Amanda, Crisis Accommodation Services

Most of us have experienced the challenge of sourcing and securing affordable private rental accommodation. Very few of us were fortunate enough to be successful first time round – even if we speak English, have a reasonable income, are employed and have a good rental history. This article highlights the barriers single women face when leaving our crisis accommodation service to move into the private rental market.

Across the western region, women report a lower individual weekly income than their male counterparts. In particular, 21.3 per cent of female residents and 14.7 per cent of male residents report an individual weekly income of less than $300. Low incomes have significant implications for women’s ability to access resources to improve their safety and wellbeing, and we see the reality of this when assisting single women in refuge.

Government housing stock for single people in the western metropolitan region is scarce, almost non-existent, so the only option for women with no children leaving refuge is to search the private rental market. Women with no children on Newstart or Special Benefit Allowance receive around $250 per week. Unfortunately, the median rent for a one-bedroom unit in this region is $240 per week. This is unaffordable for women receiving these benefits, so they must explore shared accommodation within the private rental market.


Sunrise Brought Me New Hope

Sunrise women’s groups are social groups for isolated women of all ages who have a disability and want to meet other women and feel connected, here is one woman’s experience of the group:

I have suffered intermittent periods of debilitating depression and social anxiety for many years.

The doctors, psychologists, books, therapies and pills could only help so much. I had lost touch with most of my friends and felt unable to interact with people most of the time. I felt desperately lonely and trapped in my house by anxiety and increasing agoraphobia. My physical health deteriorated. I had become morbidly obese and had to deal with all the health issues that come with that: mobility, high blood pressure, diabetes, low self-esteem and so on.

One day I realised, anxiously, that I couldn’t bring myself to walk out the front door to my letterbox. I could not leave the house on my own. Thank god for my mother because she took me to appointments during this period. I don’t think even she realised how much it meant to me especially as she did not really understand my depression or anxiety and was more inclined to tell me impatiently to just shake myself out of it. (more…)

Overcoming shyness: fourteen leaders in the making

In January 2014, fourteen young women came together for a series of workshops as part of the Lead On Again program, run in partnership by WHW and the Western Young People’s Independent Network. They came to Australia as refugees, migrants and international students – from Sudan, Sierra Leone, Vietnam, Karen State (Burma), Chin State (Burma), Thailand, China, Somalia, Indonesia and Bangladesh – and spent the week building their skills and confidence to become leaders.

Following the workshops, the young women put their new techniques into practice by planning and implementing their own event; a lunch to celebrate their achievements and new friendships. Over the next year, we will support these young women to get involved in ongoing leadership activities to use and further develop their talents and passion.


Here are the reflections of two participants:

Elesha Williams, 18, year 12 student

On 1 January 2013, I made a New Year’s resolution to never let my shyness become an obstacle and to take up every opportunity that came my way … so I jumped at the chance to participate in the 2014 Lead on Again program. I can honestly say that it was a life changing experience and I left a changed person. I have bonded with 14 other girls from all around the world and made friendships stronger than a 10-year marriage! The highlight of the program was meeting [the facilitators] and the new friends I have made.

I would like to be a journalist and the program has helped me gain confidence and develop communication and leadership skills that are vital to my future.

Lead On Again has inspired me to become more involved in my community and help other migrants settle into Australia. Leadership programs for culturally and linguistically diverse young women are very valuable because they help build interpersonal skills and self-esteem especially for individuals that speak English as a second language or are new arrivals in Australia. The program has made me more aware of multiculturalism, leadership, women’s rights and civic participation and I now want to educate other young women.

I would like to thank [the facilitators] and the other participants of the Lead On Again program for making this experience so memorable. Thank you to Women’s Health West for creating this opportunity that opens young women’s minds and gives them an insight into the highlights and failures of our society.


Rosa Koua, 20, nursing student

I am a young Nubian woman from Sudan who lived in Egypt for four years and moved to Australia at the age of eight. I feel it is important to have other young people as role models.

Being part of Lead On Again was an awesome experience that allowed me to develop the skills to become a positive and motivating leader. I gained confidence and put it into practice by giving a speech. By working with new people I learned that others’ views are drawn from their different experiences and I respect that.

I helped prepare a panel of three young female leaders who shared their experiences and the results of their actions, career-wise. My group invited Safa Almarhoun, the Youth Commissioner at the Victorian Multicultural Commission. Safa’s story, background and determination were inspiring to me, personally. She has achieved a lot; her biggest and most captivating achievement was to direct specific issues in the community to the United Nations… Safa highlighted the extraordinary opportunities that are available if I am willing to work hard, no matter my age, gender or background.

Lead On Again allowed me to explore other ways of being a positive role model [by identifying] the multiple community opportunities around me. I have taken the first steps by becoming a peer educator in [Women’s Health West’s] You, Me and Us program. This role allows me to deliver sessions about respectful relationships to young individuals.

I am extremely happy to gain many new friendships through this program and discover a path to inspire other young people to become positive role models.

Elesha and Rosa have also expressed their interest in being peer educators for the 2015 Lead On Again program. To find out more about the next program or to refer young women aged 16 to 24, please contact Shifrah Blustein on 9689 9588 or shifrah@whwest.org.au.

Essential homelessness funding under threat

Funding for the National Partnership Agreement on Housing (NPAH) currently expires on 30 June 2014

Women’s Health West uses NPAH funds to help women who have experienced family violence improve home security and obtain court intervention orders as well as supporting families with crisis accommodation.



Funding for the National Partnership Agreement on Homelessness expires on 30 June this year. The NPAH funding was a three-year agreement (followed by an additional one-year transitional agreement) that enabled the implementation of major national homelessness programs like Safe at Home as well as improving local services and introducing innovations such as ‘enhanced after hours’.

State governments matched funding and managed the funding process.

NPAH funding resulted in new services and increased capacity for many specialist homelessness services. Many innovations are local, smart and focus on early intervention.

Women’s Health West (WHW) is funded under Safe at Home to support 29 women to remain safely in their own home after experiencing family violence. Once the perpetrator has left this is a highly successful early intervention strategy to divert women and their children away from homelessness. We supported a total of 57 women and 93 accompanying children during 2012-13.

In the last financial year alone, Women’s Health West used Safe at Home funds to:

  • Improve the safety of 53 families through 108 security installations, upgrades and/or repairs using a total of $9,649 in brokerage funds
  • Provide court support to 42 women to obtain intervention orders; 41 orders included a clause to exclude the perpetrator from the home
  • Support 2 families to find interim crisis accommodation to be safe while they waited for their intervention orders to be finalised

Statistics for the six months to date from July – December 2013 show a continuing upward trend in reporting, with 2990 police referrals to Women’s Health West (compared with 2207 for the same period in the previous year). This constitutes a 35.5 per cent increase on the same period last year.

The NPAH also provides funds to WHW for an enhanced after hours crisis response. Family violence most often occurs after 5pm and over the weekend when families are together. As such, the 24-hour family violence crisis response program is a critical component of our service. Crisis workers provide immediate face-to-face support to women and their accompanying children who are at police stations and local hospitals because of a family violence incident.

This program also funds us to work in partnership with McAuley Community Services for Women to provide a weekend worker who responded to 737 referrals from Victoria Police in 2012/13 alone. Responses to police referrals included telephone contact, risk assessments, safety planning, information about legal processes, referral to Women’s Health West’s court support, case management and other support services.

Finally, NPAH provides funding for ‘A Place to Call Home’ that offers stable housing by transferring available transitional housing properties to public housing and eliminating the need to relocate a family multiple times. This program also offers intensive case management and financial support to families who have experienced family violence to reduce the impact of homelessness. In 2012/13 WHW provided case management for 7 clients under this program. Of these clients, 3 received an APTCH property and brokerage, and 4 required brokerage funds alone.

Without NPAH funding each of these programs will end.

Write to the Prime Minister

Our CEO Dr Robyn Gregory has written to the Prime Minister — as minister responsible for women’s policies and programs — urging him to renew the agreement.

Please feel free to use this content and the background above to write your own letter. It would assist us greatly with the campaign to secure an agreement and ensure ongoing services by WHW and across Victoria.

Dear Prime Minister

I am writing to you on behalf of the Western Region Integrated Family Violence Partnership (WIFVP), including in your role as minister responsible for women’s policies and programs, to urge you to commit to renewing the National Partnership Agreement on Homelessness.

This agreement makes up a significant proportion of Victoria’s homelessness funding and has been critical in establishing innovative programs to tackle homelessness since 2009.

The WIFVP is a consortium of family violence, community health, and child and family services agencies that work across western metropolitan Melbourne to deliver integrated family violence services to women and children. We currently receive funds under the NPAH to deliver:

  • A crisis response program that meets women and children at police stations and hospitals to provide an immediate service following a family violence incident
  • An enhanced after hours program that responds to police referrals following family violence incidence on weekends
  • A Safe at Home program that supports women and children to remain in their own home, where it is safe to do so, and have the perpetrator leave
  • A Place to Call Home program, which swaps transitional housing for permanent accommodation so women and children avoid yet another move

These programs have been instrumental in reducing homelessness among women and children in our region. If the NPAH is not continued after 30 June, these programs will cease to operate.

The impact of family violence on homelessness

Family violence is the overwhelming reason women seek housing assistance. Statistics show that, in 2010, one in every two women with children seeking homelessness services was escaping a violent home situation. Since that time, reported rates of family violence have increased exponentially. In 2013-2014 the increase was around 35 per cent.

Without adequate support and housing options, women and children stay or return to violent homes, entrenching a cycle of violence, homelessness and intergenerational disadvantage. This cycle can have traumatic and long-term consequences for women and their children.

This cycle is also costly – to government, to communities and to families. Women who experience violence are far more likely to engage in alcohol and other substance (mis)use as a coping mechanism, vastly increasing their risk of ill-health and disease. They report poorer general physical and mental wellbeing; are at increased risk of contracting sexually transmitted infections and a range of gynaecological problems; are more prone to adverse pregnancy outcomes; and are more likely to experience an unplanned pregnancy and seek an abortion when compared to women who live free from violence.

The dislocation caused by the loss of home significantly increases the already traumatic impact of family violence, with homelessness compounded by the loss of relationships and support networks that accompany a move for safety reasons.

Family violence and homelessness also limit participation in the labour force, affecting women’s ability to generate independent financial resources to gain and sustain housing.

Our NPAH programs act at key transition points to secure safe accommodation, reduce or avoid homelessness and provide the support required to sustain housing.

Children, family violence and homelessness

Around 65 per cent of WIFVP clients have children accompanying them. Most of them have either witnessed or experienced family violence, leading to significant psychological distress, health problems, educational disruption and ongoing poverty. They are more likely to be ill, more likely to become isolated, and can become withdrawn, unsettled, angry, even suicidal.

Children who experience homelessness are also more likely to become homeless as adults. This is because the combination of disruption in schooling and other support and resilience-building networks, coupled with an increase in emotional and behavioural problems as a result of experiencing and/or witnessing family violence, can lead to school refusal and an associated cycle of intergenerational disadvantage. Women who suffer childhood abuse are also over-represented in family violence statistics, suggesting that any efforts we make to limit children’s exposure to violence will prevent future incidences of family violence and homelessness.

Reducing the number of times women and their children must move prior to securing permanent housing will reduce these problems. This is the role of our NPAH-funded programs.

We have a moral obligation to secure women’s and children’s right to live free from violence and homelessness. Funding programs that prevent further violence and homelessness is a sound economic investment in Australia’s future.

We urge you to commit to renewing this agreement.

We look forward to hearing from your office and would be pleased to provide further information.

Yours sincerely

Dr Robyn Gregory
Chief Executive Officer
Women’s Health West

Cc The Hon. Kevin Andrews, Minister for Social Services