At Women’s Health West, we aim to provide services that are respectful, helpful and relevant to women and children’s needs. The best way for us to create high quality services is to ask the people who use our services about their views, opinions and ideas for improvement.
We recognise the value of feedback and complaints as an important resource for improving community expectations through the services we deliver. WHW is an open and accountable organisation, dealing fairly and respectfully with our communities of interest, including the women and children to whom we provide services.
We love receiving feedback, please let us know about your experience of Women’s Health West.
If you would like to make a complaint, our staff will ensure that is managed respectfully and recorded, responded to and investigated.
You can also find out more about your rights and responsibilities here.
We’d love to hear from you.
There’s a number of ways to make a complaint or provide feedback to Women’s Health West:
- Fill in the form below
- Provide feedback or complaint over the phone: (03) 9689 9588
- Ask a staff member for a hard copy of our feedback form, which you can email or hand in to reception or to a staff member.
- You can email us on firstname.lastname@example.org
All feedback and complaints are dealt with confidentially and will be responded to within 30 days.
You can provide feedback anonymously by asking your worker for a feedback form and giving this to our reception staff. However if you would like us to contact you about your feedback, or to follow up on a complaint, please be sure to leave your contact details.