Family violence support

SERVICES AVAILABLE IN VICTORIA

Women's Health West can give you information or referral to a range of services in the Western Region. Contact us during business hours on 03 9689 9588

Here is a list of phone contacts for family and domestic violence support services in metropolitan and regional Victoria. Other statewide, specialist and various useful services are listed below. Check our links page for more family violence-related websites, or search our Community Directory for more services.

If you need an interpreter, first call the Telephone Interpreter Service (24 hours) on phone 131 450. They will connect you with the service you want.

METROPOLITAN DOMESTIC VIOLENCE OUTREACH SERVICES

Eastern Metropolitan
Ringwood (03) 9259 4200

Northern Metropolitan
Heidelberg (03) 9450 4700

Southern Metropolitan
Frankston (03) 9781-4658
Mordialloc (03) 8587-0200
Cranbourne (03) 5996-6411
Springvale (03) 9791 6111

Inner South and Middle Metropolitan
St Kilda (03) 9536-7777

West Metropolitan
Footscray (03) 9689-9588

RURAL DOMESTIC VIOLENCE OUTREACH SERVICES

Barwon South West
Geelong (03) 5224-2903
Warrnambool (03) 5561-1934
Hamilton (03) 5571-1778
Camperdown (03) 5593-1370 (Tues & Thurs)
Portland (03) 5521-7937
Casterton (03) 5581 2109

Gippsland
Bairnsdale (03) 5152-1863
Leongatha (03) 5662-4502,- freecall 1800 221 200
Warragul (03) 5623-4168
Morwell (03) 5120-2000 - freecall 1800 243 455

Grampians
Horsham (03) 5382-6669
Ballarat (03) 5333-3666
Stawell (03) 5358-3700
Ararat (03) 5352-2555

Hume
Wodonga (02) 6056-1550
Shepparton (03) 5831-2012
Broadford (03) 5784-1306
Wangaratta (03) 5721-8277

Loddon Mallee
Mildura (03) 5021-2130
Bendigo (03) 5443-4945
Swan Hill (03) 5033-1899

OTHER CRISIS SUPPORT SERVICES

IF YOU ARE EVER IN IMMEDIATE DANGER, PLEASE CALL THE POLICE ON 000. REMEMBER, FAMILY VIOLENCE IS A CRIME. YOU HAVE THE RIGHT TO REPORT IT.

Statewide Servcies

Women's Domestic Violence Crisis Service, Statewide 24 hour crisis support and safe accommodation refuges) for women and their childre (03) 9322 3555 or 1800-015-188
Immigrant Women's Domestic Violence Service. Support to immigrant women in their primary language (03) 8413 6800 or 1800 755 988.
Elizabeth Hoffman House – Aboriginal women’s refuge, Phone: 0438 528525
Aboriginal Family Violence Prevention and Legal Service, Phone: 03 9654 3111 or 1800 105 303 (free call)

WESTERN/CENTRAL REGION

Western Women's Domestic Violence Support Network offers long-term support. Phone: 03 9312 0960
Community West - domestic violence self help and support groups for women (Deer Park) Phone: 03 9363 1811
Western Region Centre Against Sexual Assault (West CASA) Phone: 03 9687 5811
Centre Against Sexual Assault (CASA House) Phone: 9344 2210

COMMUNITY LEGAL SERVICES

Community Legal Services can offer you free legal advice, while community health centres can provide support, information, referral, counselling and support groups. Many of these are Western Metropolitan region services.

Flemington/Kensington Community Legal Centre – Phone: 03 9376 4355
Footscray Community Legal Centre – Phone: 03 9689 8444
North Melbourne Legal Service – Phone:03 9328 1885
Essendon Community Legal Centre Inc. – Phone: 03 9376 7929
Wyndham Legal Service – Phone: 03 9741 0198
Western Suburbs Legal Service – Phone: 03 9391 2244
Brimbank/Melton Community Legal Centre –(Deer Park) Phone: 03 9360 4851 (Melton) 03 9971 1800

OTHER LEGAL SERVICES

Sunshine Court Intervention Order Support Program – Phone: 03 9689 8444
Women’s Legal Service Victoria – Phone: 03 9642 0877 or 1800 133 302 (Country callers)
Legal Aid Information Service – Phone: 03 9269 0120 or 1800 677 402 (Country callers)
Legal Aid (Western Region) – Phone: 03 9300 5333
Court Network – Phone: 1800 681 614 (Freecall)
Child Support Legal Service – Phone: 03 9269 0408 or 1800 677 402(Country callers)

COMMUNITY HEALTH SERVICES

North Yarra (Carlton) Phone: 03 9349 7333
Djerriwarrh (Melton/Moorabool) Phone: 03 8746 1100
Doutta Galla (Kensington) Phone: 03 9376 0523
Doutta Galla (Moonee Ponds) Phone: Ph: 9377 7100
Doutta Galla (Niddrie) Phone: 03 9 8378 3500
Isis Primary Care (St Albans) Phone: 03 9296 1200
Isis Primary Care (Deer Park) Phone: 03 9219 7142
Isis Primary Care (Altona Meadows) Phone: 03 8368 3000
Isis Primary Care (Watergardens) Phone: 03 9449 6900
Isis Primary Care (Wyndham) Phone: 03 8734 1400
Western Region (Footscray) Phone: 03 8398 4100
Western Region (Braybrook) Phone: 03 9364 9622

EMERGENCY ACCOMMODATION AND SUPPORT

Women's Housing Limited – Phone: 03 9412 6868
MetroWest Housing Services – Phone: 03 9689 2777
Salvation Army Housing Service – Phone: 03 9312 5424

MEN'S REFERRAL SERVICE

For men who use violence and want to change their behaviour or abuse in the home.
Men's Referral Service – Phone: 03 9428 2899 or 1800 065 973 (Country Callers)
LifeWorks – Phone: 8650 6200

CHILD AND YOUTH SPECIFIC SERVICES

GateHouse Centre provides support to children under 16 who have been sexually assaulted. Phone: 03 9345 6391.
Royal Children's Hospital Mental Health Service for children 0 – 15 years. Phone: 03 9345 5511 1800 445 511
ORYGEN Youth Mental Health Program for youth 15 – 25 years.
Phone: 03 9483 4556 or 1800 888 320
Child Protection (Western Region) Phone: 03 9275 7222 or 1300 369 536

COUNSELLING AND SUPPORT

North-West Victims Assistance & Counselling Program Phone: 03 8398 4178 (Footscray) or 03 9355 9900 (Coburg)
Relationships Australia – Phone: 03 8311 9222
Lifeworks – Phone: 03 9654 7360 (Wyndham) Phone: 03 9974 3200 (Moonee Ponds) Phone: 9654 7360
The Bouverie Centre Family Institute – Phone: 03 9376 9844
Council for Single Mothers and their Children Support line. Phone: 03 9654 0622 or 1800 077 374
Melbourne Counselling Service Phone: 03 9653 3250

INCOME AND SUPPORT

Ring Centrelink on 136 150 and ask for an appointment with a social worker. Ask about your eligibility for crisis payment, a one-off non-refundable payment for clients who have left and cannot return to their home because of family violence.

OTHER INFORMATION AND REFERRAL NUMBERS

Victorian Interpreting and Translating Service – Phone: 131 450
Women’s Information Referral Exchange – Phone: 1300 134 130
Kids Help Line – Phone: 1800 551 800
Parentline – Phone: 13 22 89

FIND OUT MORE about specific services to which Women's Health West can refer women and children affected by family violence.

FIND OUT MORE about other services available in the Western Region and beyond through our Community Directory.